You may reschedule your massage appointment ONE TIME ONLY; further rescheduling may result in forfeiting your voucher. 24 hour advance notice is required when canceling an massage appointment. If you are unable to provide 24 hours advance notice your voucher may be forfeited.
Anyone who fails to show up for a scheduled massage, MPS therapy, or Personal Training appointment and does not provide 24 hours cancellation notice, will be considered a “no-show” and will be charged the full amount for the missed appointment.
It is understandable that unanticipated events happen occasionally. If there are any health issues present at the time of your scheduled massage, MPS or training session that might make massage a bad idea, including fever/cold/flu/sickness, please call to cancel 24 hours BEFORE your scheduled appointment to avoid a fee.
24-hours advance notice is required when cancelling a massage, mps therapy, or personal training appointment. This allows the opportunity for someone else to schedule an appointment. Since all services are by appointment only, a major credit card is required to hold your appointment. You will not be charged until the services are rendered, unless you fail to cancel within 24 hours and/or no-show (see below) your appointment! If you are unable to give 24 hours advance notice you will be charged the full amount of your appointment.
If you bought a $200 "four massage package", you must use all four massages within 30 days of their original purchase. If you do not cancel your massage 24 hours in advance you will lose that massage. Please pre plan for your massages and keep your weekly appointments. If you must reschedule, do so at your own risk, as availability may be limited.
Massage Vouchers/Gift Certificates
Appointment times have been arranged specifically for you. First time clients should arrive ten minutes prior to their massage to fill out the appropriate intake forms. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. How late you arrive determines if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.